FAQs


  1. How do I pay to use the bus?

    Answer: The fare must be in exact change only. The bus operators do not carry cash to make change. Or, you may purchase a bus pass for monthly calendar use. See our fare page for pricing details.

  2. Where can I buy a bus pass?

    Answer: Bus passes can be purchased at our Campbell Court Transfer Station located at 17 West Campbell Ave in Roanoke. Information Officers can explain the various passes available. Or, your can purchase via the mail sending your personal check to:

    Valley Metro
    PO Box 13247
    Roanoke, VA 24032

    Please note: Credit cards are not accepted.

  3. What time does the bus come to my stop?

    Anwser: Please consult our bus schedule link. If you have challenges with understanding the schedule, you may call our offices at 540-982-6622 (toll free 800-388-7005) or visit our Campbell Court Information Office. You may also pick up a Commuter Bus Ride Guide with complete information on all bus destinations and times at Campbell Court and other locations around town.

  4. If I need to take more than one bus to get where I’m going, do I need to pay each time I board?

    Anwser: If your destination is Downtown Roanoke, and you need to connect to a Valley Metro regular route bus, ask for a Valley Metro transfer which will be punched for two free rides on that date only.

  5. How do I let the bus operator know when I want to get off the bus?

    Anwser: Pull the cord, located on each side of the bus. Make sure to pull the cord about a block from your stop so the bus operator has adequate time to make a safe stop.

  6. How late do buses run?

    Anwser: The last buses leave our Campbell Court Transfer Station departing at 6:50 p.m. arriving at the end of the line (Squire’s Student Center) at 8:10 p.m., Monday through Thursday. On Friday and Saturday the last bus leaving Campbell Court is at 8:20 PM arriving at Squires at 9:40 PM. Returning to Roanoke, we depart at 8:20 PM from Squire’s arriving at 9:40 PM at Campbell Court Monday through Saturday. There is no later bus leaving Squires Student Center.

  7. Can I bring a baby stroller on the bus?

    Anwser: Yes, however the baby stroller cannot block the aisle for safety reasons. It must be folded up and placed between seats.

  8. If it snows, what changes can I expect with the bus service? (needs map)

    Anwser: Many snow events do not require Valley Metro to go to snow routes. However, when it is determined that the road conditions make it necessary to use snow routes, we will immediately post information on this web site and contact all local media (radio & TV stations) and ask them to inform the public. Click here to see a map page of our snow routes. If the roads conditions are bad, we many not be able to access the Corporate Research Center.

  9. If I left an article on the bus, how do I get it back?

    Anwser: All articles left on our buses are turned in to our dispatch offices. You must come to our Administration Office Building to sign for and retrieve those articles. The Administration Office is located at 1108 Campbell Ave. SE, Roanoke. Hours of operation of our lost and found department are 8:00 am – 4:00 pm, Monday - Friday. Articles are kept for 60 days and then discarded.

  10. I am in a wheelchair; can I still ride the bus?

    Anwser: All of our buses are equipped with wheel chair lifts and are ADA compliant.

  11. Are the RADAR vans that I see in Roanoke a part of your service?

    Anwser: We contract with RADAR to provide our STAR Para-transit services for qualified individuals. These individuals may have a physical or mental condition that prevents them from using our regular fixed route service, whether or not a bus serves their area. For further information see our link to STAR.

  12. I qualify for Para-transit in my hometown, I will be visiting the Roanoke Valley, how do I use your Para-transit services?

    Anwser: Before visiting our area, please call our offices at 540-982-0305 (7:30 am – 4:00 pm, Monday - Friday) to arrange transportation through our STAR service. You may visit and use our services for 21 days.

  13. I will be moving to the Roanoke Valley and I qualify for Para-transit in my hometown, how do I sign up for your STAR service?

    Anwser: If you are pre-qualified for Para-transit, call our office at 540-982-0305 (7:30 am – 4:00 pm Monday – Friday) so that we can expedite your application process.

  14. Can I bring my pet on the city bus?

    Anwser: Assistance animals (i.e. guide dogs, etc.) are welcome on the buses. All other animals must be in a pet carrier.

  15. Does your organization rent or charter buses?

    Anwser: No. Valley Metro/Smart Way Buses do not provide charter bus service because state and federal regulations prohibit us from competing with local charter service vendors. The same regulation also prohibits us from renting buses to private parties.

  16. Where do I park in Roanoke when using your Smart Way Bus?

    Anwser: The Gainsboro Garage is very close to the Hotel Roanoke, and behind the Roanoke Higher Education Center. Please follow these directions from the corner of Wells Avenue NE and N. Jefferson Street, as if you were traveling from Williamson Road, toward Gainsboro Road. Enter “Jordan Alley” off of Wells Avenue, behind the Social Security Office… follow this concrete street to the up-ramp of the Gainsboro Parking Garage. Whether the gate is up or down, pull the little ticket that comes out of the box at the entrance. Save this ticket. You may then walk back out to the corner of Wells and N. Jefferson (look for the SMART WAY bus stop sign) and catch the bus to the New River Valley, or you may stroll over the walk-way bridge to Salem Avenue, and access the back entrance of our Campbell Court Transportation Center. Ride to the New River Valley and back on the SMART WAY bus. On your ride back, ask the driver for a GAINSBORO PARKING TRANSFER. When you arrive back at the garage, take your Parking Transfer and give this transfer and the ticket you pulled upon entry, to any attendant on duty, and YOUR PARKING was FREE!

  17. Is there bus service on Sunday?

    Anwser: OUR BUS SERVICE DOES NOT OPERATE ON SUNDAY, however, if you take THE SMART WAY BUS to the Roanoke Regional Airport, and you will be returning to this airport on a Sunday, be sure to ask your driver for an “Airport Transfer.” The driver will ask you your date of return, and mark it on this transfer. Save this transfer until your Sunday return. There are two shuttle options available to you, provided by Roanoke Airport Transportation Services. You must report to their desk, which is right outside of the baggage claim area. The times for their two shuttles are at 2:30 PM and then again at 6:30 PM. This shuttle is operated by Roanoke Airport Transportation Services, and you must arrange this transportation through their staff at their desk. They will honor your Airport Transfer, and return you to your point of departure… and will only charge you FOUR DOLLARS, just as if you were taking the Smart Way Bus! Valley Metro will pick up the balance of your tab! This is our way of offering limited Sunday service for the convenience of our riders.